Why Deschutes Brewery is THE BEST

A week or so ago at the store I picked up a 1/2 case of Mirror Pond. I grabbed two bottles on Monday night. One to drink, and one for a recipe that called for beer. I realized as I went to open the bottle, that it was flat AND that the bottle wasn't full. So, I drank the full one, which was fine, and then I used the flat one for cooking, and dumped the rest. And then I sent a note to Deschutes Brewery letting them know, and here's the response & trail of events...

Ms. Case,

First, let me apologize on behalf of Deschutes
Brewery for the half-full bottle of Mirror Pond in your 12-pack. I
appreciate the fact that you are a loyal fan of Deschutes Brewery, but you
should never have any experience short of spectacular with our beers. We
will investigate how this deviation occurred and work on preventing it from
reoccurring. Thanks for supplying the best by date.

Do you
still have the bottle? I would be more than happy to trade your for a few
full ones.

Thanks again for letting us know about your
experience,

So, I responded, with a thanks, and that my brother is coming to visit, so could bring the bottle back with him, etc...

Elizabeth,

Is your brother visiting you in Washington this
weekend? If so, please ask him to stop by the Brewery so that we can
send
a token of our appreciation to you. What is his name and I will
make sure
he procures your favorite flavor?

So, Jeremy and Cassie stopped by Deschutes on Friday afternoon on their way out of town. The procured two-six packs, AND two bottles of the 20th Anniversary Whit, which is a great beer! Deschutes Brewery guys are the GREATEST, and if your fridge isn't fully stocked with them, you should fix that immediately!